How to Set Up Internet, Phone & Gas in Mexico as an American Expat: A Detailed Guide

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Moving to Mexico as an American brings exciting changes — affordable living, vibrant culture, and a slower pace of life. But one of the first things you’ll need to figure out is how to set up essential services like internet, mobile phone, and gas. The process is different from the U.S., and knowing what to expect can save time, money, and headaches.

Here’s a complete guide for getting connected in Mexico — and how to pay for these services even if your income is still in U.S. dollars.

 

Internet Service in Mexico

• Top Providers: Telmex, Izzi, and Totalplay are the most commonly used.
• Telmex offers nationwide coverage with affordable packages and stable speeds.
• Izzi provides bundles that include internet, cable TV, and landline phone.
• Totalplay is a favorite in larger cities, offering high-speed fiber-optic plans.

• What You Need: A copy of your passport or Mexican residency card, proof of address (like a lease or utility bill), and sometimes a local phone number.

• How to Contract: Visit a local provider branch or apply online. Most providers offer flexible contracts without long-term commitments. Installation is usually scheduled within a few days.

• Payment: After installation, you can pay via app, online portal, OXXO stores, or automatic debit from a Mexican bank account.

• Tip: Internet speed and reliability vary by neighborhood. Ask neighbors or check expat Facebook groups for localized feedback before choosing.

Mobile Phone Service in Mexico

• Prepaid vs. Postpaid: Prepaid plans are easiest for newcomers and don’t require a credit check. Postpaid plans are cheaper monthly but need a Mexican bank account and proof of address.

• Popular Providers: Telcel (widest coverage), AT&T Mexico (competitive pricing), and Movistar (budget-friendly, limited rural reach).

• Getting Started: Purchase a SIM card at OXXO, a mobile store, or a provider branch. Insert the SIM in an unlocked phone and follow the instructions to activate. Most prepaid plans include voice, SMS, and data, with optional packages for international calls.

• Recharging Credit: Top up at convenience stores, online, or through the provider’s app.

• Tip: Telcel’s Amigo plan is great for expats and offers solid coverage plus optional international calling.

Gas Services in Mexico

• Gas Types:

  • LP gas in portable tanks (cilindros), delivered by truck.

  • Stationary tanks (tanques estacionarios), refilled at home.

  • Piped natural gas (gas natural), available only in selected urban areas.

• How to Hire: Ask your landlord or neighbors for the best local provider. Most deliveries are scheduled by phone or WhatsApp.

• What You Need: Typically just your address and a phone number. Some providers might request ID or proof of residence.

• Payment: Cash is most commonly accepted, especially in rural areas. Some companies in cities accept credit card or bank transfer.

• Tip: Always keep a backup tank if using portable cylinders — delivery may not be immediate.

Paying Your Bills When Earning in U.S. Dollars

• Challenge: If your income remains in USD or your bank account is still in the U.S., paying local bills in pesos can be inconvenient and expensive.

• Solution: Use Dulloo, a fast and affordable international transfer platform that helps you send money from the U.S. to Mexico with ease.

• Benefits of Dulloo:

  • Great exchange rates from USD to MXN

  • Low transfer fees

  • Delivery within minutes

  • Send to Mexican bank accounts or local pickup points

  • English and Spanish customer support

• Why It Helps: With Dulloo, you can transfer just enough pesos each month to pay for rent, utilities, or personal expenses — avoiding international bank fees or delays.

Smart Tips for a Smooth Transition

• Open a Mexican bank account if you plan to stay more than a few months — it simplifies bill payment.
• Use a spreadsheet or mobile app to track payment due dates for each service.
• Keep a reserve of pesos in cash, especially for gas or any services that may not accept cards.
• Ask landlords or local expats for provider recommendations based on real experiences.
• Revisit your service plans every few months — promotions and pricing change frequently in Mexico.

Final Thoughts

Contracting basic services in Mexico may take a little adaptation, but once you understand the system, it becomes routine. Whether you’re managing bills in pesos or converting from U.S. dollars with the help of Dulloo, living in Mexico as an expat becomes much more comfortable when your home is fully connected.