1. Agreement
1.1. These Terms & Conditions[2] (“T&Cs”) are a legal agreement between
Customer and Checkbook Inc., (“Checkbook”) and govern Customer’s use of
Checkbook’s payment processing services, software, programs,
documentation, tools, hardware, components, updates (including software
maintenance, service information, help content, bug fixes or maintenance
releases), websites, cloud-based solutions and other products and services
provided by Checkbook.
1.2. Because Checkbook offers the Services through Checkbook’s website, mobile
applications and integrations with third-party websites and mobile applications
(“Platform”, “Platforms”, “Platform Partners”), the Platform Partners’ terms
of service and privacy policies apply to Customer’s use of the Services.
1.3. Customer must agree and accept these T&Cs, all policies referenced herein,
and those found on its website www.checkbook.io, which are incorporated
herein as fully set forth, (“Policies”) in order to use the Services. Customer
accepts these T&Cs by:
- 1.3.1. using the Services; and
- 1.3.2. clicking to accept and agree to these T&Cs when this option is
provided in the user interface for a Service.
2. Definitions
The capitalized terms used in this Agreement shall have the meanings as
set forth below.
2.1. Account means
- 2.1.1. In a custodial model it is the account from where funds are sent.
- 2.1.2. In a non custodial model it is the source account for funds
2.2. API means application programming interface.
2.3. Card Scheme means VISA U.S.A., Inc., VISA International, Inc., MasterCard
International, Inc., or any other payment network, as well as any other card
issuer that provides credit or debit cards that are accepted under this
Agreement.
2.4. Card Scheme Rules means the operating rules and regulations,
requirements, and terms and conditions of the Card Schemes or Debit
Networks presently in effect and as they may be amended from time to time.
2.5. Checkbook Services means a digital payment platform that enables
businesses and individuals to send, request, and receive payments.
2.6. Check21 means the Check Clearing for the 21st Century Act, 12 U.S.C. §§
5001-5018, and related regulations, which govern electronic check settlement.
2.7. Data Privacy and Information Security Addendum is attached hereto as
Exhibit C and incorporated herein as though fully set forth.
2.8. Debit Networks means the networks that exist to facilitate debit card
transactions. e.g., Interlink, Maestro, and Pulse owned by Visa, Mastercard,
and Discover respectively. There are also debit card networks that are
independent of the major card brands, like Star and Accel.
2.9. Digital Check means an online representation of a paper check as an
instrument of payment, which functionally corresponds to a check as defined
by Check21, and may be used to send or receive payment(s). The regulations
applying to settlement of such a payment may vary based on the Network or
mechanism used e.g. NACHA rules for ACH settlement, Check21 rules for
Check settlement, Card Scheme Rules for VISA/MC settlement etc.
2.10. Financial Services Provider (“FSP”) means a business/institution that
conducts payment settlement operations on one or more of the payment
Networks. Usually this will be a licensed Financial Institution, i.e., a bank or
similar entity.
2.11. NACHA/ACH means the operating rules and regulations, requirements, and
terms and conditions of the ACH network as enunciated by NACHA, i.e. the
authority responsible for regulatory guidance on the ACH network and its
operations.
2.12. Network means any payment settlement network that governs payment
processing, including but not limited to, the ACH network, Fedwire®, Check21
network, The Clearing House, and VISA/Mastercard Network.
2.13. Operating Regulations means rules governing the processing of transactions
for the Network(s) used to process such transactions.
2.14. Payment Dispute means a disagreement pertaining to a payment transaction
facilitated by Checkbook under these T&Cs.
2.15. PII means information that can be used to identify a specific individual, such
as their name, email, phone, bank account number and other identifiers, or
other data that, when combined, could reasonably lead to the identification of
a person.
2.16. Platform Partner means a business entity in the United States or overseas
that has a business relationship with Checkbook to process payments and
other financial services for Checkbook.
2.17. Policies means all policies referenced herein and those found on
Checkbook’s website at www.checkbook.io which are incorporated herein as
though fully set forth.
2.18. Pricing Agreement is attached hereto as Exhibit A and incorporated herein
as though fully set forth.
2.19. Service Level Agreement is attached hereto as Exhibit B and incorporated
herein as though fully set forth.
2..20. Transaction Fee(s) means a fixed fee for each transaction in the Checkbook
Services and are set forth on Exhibit A.
3. Registration
3.1. To create its Checkbook account (“Account”) Customer must register with
Checkbook, and provide information, including but not limited to name, email
address, and a self-selected password. Customer must also provide account
information for at least one verified U.S. business bank account. Customer
represent and warrant that the information provided is complete, accurate, and
up to date. Businesses shall provide information, which may include but is not
limited to street address, telephone number, tax identification number and for
at least one principal of the Business their social security number, date of birth
and other identifying information. Customer agrees to provide supplemental
documentation upon request (including but not limited to: articles of
incorporation; business license; beneficial owner’s passport; beneficial owner’s
driver’s license; etc.).
3.2. Customer authorizes Checkbook, directly and through third parties, to make
inquiries and verify that the information provided is accurate (e.g., social media
and third party databases). Customer expressly authorizes Checkbook to
request a credit report that contains a Customer’s beneficial owner’s name
and address.
3.3. Checkbook reserves the right to deny use of the Services, change the account
type, suspend, terminate, or close an Account of a Customer that provides
information that cannot be verified, is inaccurate, untrue, incomplete or who
fails to comply with a request for additional information and otherwise fails to
comply with the registration requirements.
4. Customer’s passwords and account security
Customer is fully responsible for
maintaining the secrecy and security of Customer’s Account access credentials.
Customer is responsible for all use of or action taken using Customer’s Account
access credentials, including but not limited to any actions taken by persons to whom
it has granted access. If Customer becomes aware of any unauthorized use of its
password or of its account, Customer agrees to notify Checkbook immediately.
5. Checkbook’s Role and Customer’s Responsibilities
5.1. Checkbook is a Payment Service Provider (“PSP”) for any payment settlement
network that governs payment processing (“Network” or “Networks”),
including but not limited to, the ACH network, Fedwire®, Check21 network,
The Clearing House, VISA/Mastercard Network, SWIFT®, and other debit,
credit and return transactions (“Transactions”). Checkbook is not a bank,
money transmitter, or Money Services Business (“MSB”). Checkbook may act
as end user’s (i.e. Payee’s) agent in so far as collecting payments/funds from
Payors. When Checkbook acts as the ‘Agent of Payee,’ it will notify the Payee
once funds have been received from the Payor(s). Upon receiving this notice,
the Payee agrees to treat the payment as received from the Payor(s) and
apply it to the corresponding balance owed. In the case where Checkbook
acts as “Agent of Payee” it will inform Payee when it has collected
funds/payments from the Payor(s) and the Payee agrees to credit the Payors’
account(s) at the time Checkbook provides such confirmation.
5.2. Checkbook does not assume liability for fraud, originator or receiver side of the
Transaction. Checkbook will use commercially reasonable methods for
delivery of payments pursuant to instructions provided by the originator.
Checkbook is not responsible for incorrect disbursement/collection of
payments by a recipient so long as Checkbook follows the payment
instructions provided by the originator.
5.3. CHECKBOOK IS NOT RESPONSIBLE FOR FRAUD, MIS-DISBURSEMENT
OR OTHER WRONGFUL DISPOSITION OF FUNDS CAUSED BY ACTION
OF ANOTHER.
5.4. As a PSP, Checkbook collects, analyzes and relays information generated in
connection with payments to and from Checkbook’s Customers. Customer
authorizes Checkbook to provide such information to financial service
providers (“FSP” or “FSPs”) in order for the FSP to facilitate payments from
and to its users through the various payment Networks. As a result Checkbook
through its FSP conducts the settlement of Checkbook’s Customers Network
Transactions. Checkbook does not hold or own funds in connection with the
Services, nor does Checkbook transmit money or monetary value. In
connection with the Checkbook Services, Checkbook does not actually or
constructively receive, take possession of or hold any money or monetary
value for transmission, and does not advertise, solicit or hold itself out as
receiving money for transmission.
5.5. As a PSP, Checkbook enters into agreements with Networks and FSPs.
Customer is not a third-party beneficiary of these agreements. Each Network
and FSP is a third-party beneficiary of these T&Cs and may enforce these
T&Cs against Customer. Some third parties may require a direct agreement
with Customer. If Customer is required to enter into such an agreement and, if
it declines to do so, Checkbook may suspend or terminate Customer’s
Account.
5.6. If the originated payment is settled through the Check21 network, either by
Customer or by Checkbook, Checkbook will create a paper version of the
check being used for payment and store it in a vault. This check will be stored
in compliance with applicable statutory regulations and guidelines.
5.7. If Customer is using the Checkbook Recurring Payments (the feature within
the Checkbook platform that allows users to automatically send out payments
at set intervals to the same recipient, essentially setting up a recurring billing
schedule) or Checkbook Invoices (the digital invoices generated through the
platform to request payment from a recipient, which can also be configured to
include recurring billing options for consistent payments), Customer agrees
that it is its responsibility to comply with applicable laws, including the
Electronic Funds Transfer Act (a.k.a. Reg. E), including by capturing its
customers’ agreements to be billed on a recurring basis. Customer may not
resell any hardware provided to Customer by Checkbook or a third party for
use with the Checkbook Services.
5.8. Customer has an independent obligation to comply with all applicable laws
and regulations related to the Checkbook Services. Customer expressly
acknowledges and agrees it is assuming the risk of its non-compliance with
the Operating Regulations.
6. Representations & Warranties
6.1. Checkbook represents, warrants and undertakes that:
- 6.1.1. it has the full right, power, legal capacity and authority to perform its
obligations under these T&Cs, and by entering into these T&Cs, it will
not conflict with, or breach the terms, conditions or provisions of, or
default under any other agreement to which it is a party; - 6.1.2. there is no action, suit or proceeding at law or in equity now pending
or, to the its knowledge, threatened by or against or affecting it which
would substantially impair its right to carry on its business as
contemplated herein or adversely affect its financial condition or
operations; - 6.1.3. it complies and shall continue to comply with all applicable legislation,
regulations and any and all directives, standards and/or guidelines of
any applicable regulatory, governmental or other authority, card
scheme or payment network or other (including PCI Security Standards
Council) relating to its obligations pursuant to these T&Cs; - 6.1.4. it has and shall maintain (as applicable) for the duration hereof all
necessary licenses, consents and approvals for the provision of the
Checkbook Services in accordance with these T&Cs; - 6.1.5. in undertaking its obligations pursuant to these T&Cs it will exercise at
least the same degree of competence and professionalism which
would reasonably and ordinarily be expected from a skilled and
experienced operator engaged in the same type of business as
Checkbook under the same or similar circumstances, but in no event
with less than reasonable care; - 6.1.6. the Checkbook Services will not infringe the intellectual property rights
of any person in any jurisdiction and under any applicable law; - 6.1.7. it shall not sell, resell, assign or otherwise transfer rights to, use,
reproduce, decompile, reverse engineer, modify or distribute any
proprietary information of Customer that is not expressly authorized in
these T&Cs or elsewhere.
6.2. Customer represents, warrants and undertakes that:
- 6.2.1. it has the full right, power, legal capacity and authority to perform its
obligations under these T&Cs, and by entering into these T&Cs, it will
not conflict with, or breach the terms, conditions or provisions of, or
default under any other agreement to which it is a party; - 6.2.2. there is no action, suit or proceeding at law or in equity now pending
or, to the its knowledge, threatened by or against or affecting it which
would substantially impair its right to carry on its business as
contemplated herein or adversely affect its financial condition or
operations; - 6.2.3. it complies and shall continue to comply with all applicable legislation,
regulations and any and all directives, standards and/or guidelines of
any applicable regulatory, governmental or other authority, relating to
its obligations pursuant to these T&Cs; - 6.2.4. in undertaking its obligations pursuant to these T&Cs it will exercise at
least the same degree of competence and professionalism which
would reasonably and ordinarily be expected from a skilled and
experienced operator engaged in the same type of business as
Customer under the same or similar circumstances, but in no event
with less than reasonable care; - 6.2.5. Customer shall not sell, resell, assign or otherwise transfer rights to,
use, reproduce, decompile, reverse engineer, modify or distribute any
proprietary information of Checkbook that is not expressly authorized in
these T&Cs; and - 6.2.6. Customer is not sanctioned by the United States and is not on the U.S.
Department of the Treasury’s Office of Foreign Assets Control list or
any other list where transactions with Customer are prohibited by the
United States.
7. Underwriting and Sharing Information
Checkbook may share some or all of the
information about Customer and its transactions with its FSP(s), Networks and other
Platform Partners (and their respective affiliates, agents, subcontractors, and
employees), who may use this information to perform their obligations under their
agreements with Checkbook, to operate and promote their respective networks, to
perform analytics and create reports, to prevent fraud, and for any other lawful
purpose.
8. API Developer Relationship with Checkbook
8.1. In the event that Customer chooses to use Checkbook’s API to retrieve
information from or submit requests to Checkbook. If Customer uses the
Checkbook API to develop applications and integrate the Checkbook Services
into its website or mobile application, then the users that these applications or
integrations serve are subject to the terms of these T&Cs.
8.2. Checkbook will issue Customer an access token for each user of its website or
application who creates an Account. Access tokens are the property of
Checkbook, and misuse of access tokens could cause substantial loss and
damage to Checkbook.
9. Prohibited Activities
9.1. Customer acknowledges and agrees that, to the best of its knowledge, it will
not accept payments or use the Checkbook Services in connection with the
following activities, items or services: Adult content and services
(pornography, obscene materials, prostitution, escort services, massage
parlors, or any sexually explicit services), illegal or regulated substances
(drugs, alcohol, drug paraphernalia, medical marijuana, or any related items),
financial crimes (bail bonds, bankruptcy payments, dishonored checks,
uncollectible items, counterfeit or suspected counterfeit goods, unlawful debt
collection, pyramid schemes, or Ponzi schemes), illegal gambling and betting
(lottery tickets, casino chips, off-track betting, or race wagers), violence and
hate (content or services that promote hate, violence, racial intolerance, or the
financial exploitation of a crime), illegal or harmful activities (unlawful products
or services, activities that encourage violence or self-harm, and instructions for
harmful or illegal acts), weapons (firearms, ammunition, weapon replicas, or
related items), and unauthorized pharmaceuticals (internet pharmacies or
pharmacy referral services).
9.2. Customer may not use the Service for:
- 9.2.1. competing with Checkbook; nor
- 9.2.2. transferring funds between bank accounts held in the same name.
9.3. If Checkbook determines that Customer has received funds resulting from
fraud or other prohibited activity, those funds may be frozen, returned to the
Payor, or seized.
9.4. If Checkbook has reason to suspect that Customer’s Account has been used
for an unauthorized, illegal, or criminal purpose, Customer expressly
authorizes Checkbook to share information about Customer, Customer’s
Account, its access to the Checkbook Services, and its transactions with law
enforcement.
10. Taxes
10.1. Customer is solely responsible for determining, collecting, withholding,
reporting and remitting any taxes to the appropriate tax authority.
10.2. Checkbook will not determine whether taxes apply, nor calculate, collect,
report and remit taxes to any tax authority arising from Customer’s use of
Checkbook Services.
11. Dormant Accounts
If there is no activity in Customer’s Account (including access or
payment transactions) for 24 weeks or more Checkbook reserves the right, in its sole
discretion, to close Customer’s Account.
12. Privacy and Security
12.1. Checkbook has implemented technical and organizational measures designed
to secure Customer information from accidental loss and unauthorized access,
use, alteration or disclosure. Notwithstanding, Checkbook cannot guarantee
that unauthorized third parties will never defeat these measures or use
Customer information for improper purposes.
1.2. Checkbook will maintain all applicable PCI DSS requirements to the extent
that it possesses or otherwise stores, processes, or transmits cardholder data
on Customer’s behalf, or to the extent that Checkbook could impact the
security of Customer’s cardholder data environment.
13. Termination & Suspension
13.1. Checkbook may terminate these T&Cs and close Customer’s Account with
notice to Customer.
13.2. Checkbook may also suspend the Service and instruct Checkbook’s FSP to
suspend access to Customer’s Account (including the funds in its Account) if
Customer:
- 13.2.1. fails to pay its bills, dues, and charges whether they are per transaction
or subscription based (“Fees”), - 13.2.2. has violated the terms of the Checkbook’s policies or these T&Cs,
- 13.2.3. poses an unacceptable credit or fraud risk, or
- 13.2.4. provides false, incomplete, inaccurate, or misleading information or
otherwise engages in fraudulent or illegal conduct.
13.3. If its Account is terminated, Customer agrees:
- 13.3.1. to continue to be bound by these T&Cs,
- 13.3.2. to immediately stop using the Service and to remove all logos from its
website and wherever else they are displayed, - 13.3.3. that the license provided under these T&Cs shall end,
- 13.3.4. that Checkbook reserves the right (but has no obligation) to delete all
of Customer’s information and Account data stored on Checkbook’s
servers, subject to laws and regulations applicable to such information,
and - 13.3.5. that Checkbook shall not be liable to Customer or any third party for
termination of access to the Service, deletion of its information or
Account data, or export of its information or Account data.
13.4. When Customer closes its Account:
- 13.4.1. any pending transactions will be canceled. Any funds that Checkbook
though its FSP is holding in custody for Customer at the time of
closure, less any applicable Fees, will be paid out to Customer
according to its payout schedule, assuming all payout-related
authentication requirements have been fulfilled (e.g., Customer may
not close its Account as a means of evading its payout schedule); and - 13.4.2. an investigation is pending, Checkbook may hold Customer’s funds in
accordance with these T&Cs until such investigation is complete.
13.5. Checkbook will not be liable to Customer for compensation, reimbursement, or
damages in connection with any termination or suspension of the Service. Any
termination of these T&Cs does not relieve Customer of any obligations to pay
any Fees or costs accrued prior to the termination and any other amounts
owed by Customer to Checkbook as provided in these T&Cs.
14. Customer’s License
14.1. Checkbook grants Customer a personal, limited, non-exclusive, revocable,
non-transferable license, without the right to sublicense, to electronically
access and use the Service solely to accept and receive payments and to
manage the funds Customer receives. Customer will be entitled to download
updates to the Service, subject to any additional terms made known to
Customer at that time, when Checkbook makes these updates available.
14.2. Customer may not directly or indirectly (via third-party or other scheme) do any
of the following:
- 14.2.1. access or monitor any material or information on any Checkbook
system using any manual process or robot, spider, scraper, or other
automated means unless Customer has separately executed a written
agreement with Checkbook referencing this section that expressly
grants Customer an exception to this prohibition; - 14.2.2. copy, reproduce, alter, modify, create derivative works, publicly display,
republish, upload, post, transmit, resell or distribute in any way material
or information from Checkbook; - 14.2.3. permit any third party to use and benefit from the Service via a rental,
lease, timesharing, service bureau or other arrangement; - 14.2.4. transfer any rights granted to Customer under these T&Cs;
- 14.2.5. perform or attempt to perform any actions that would interfere with the
proper working of the Service, prevent access to or use of the Service
by Checkbook’s other users, or impose an unreasonable or
disproportionately large load on Checkbook’s infrastructure.
15. Checkbook’s Intellectual Property Rights
The Service is licensed and not sold. The
Service is protected by copyright, trade secret and other intellectual property laws.
Checkbook owns the title, copyright and other worldwide intellectual property rights in
the Service and all copies of the Service. These T&Cs do not grant Customer any
rights to Checkbook’s trademarks or service marks, nor may Customer remove,
obscure, or alter any of Checkbook’s trademarks or service marks included in the
Service.
16. Indemnity
Customer will indemnify, defend and hold Checkbook and its processors,
and Platform Partners harmless (and its and their respective employees, directors,
agents, affiliates and representatives) from and against any and all claims, costs,
losses, damages, judgments, tax assessments, penalties, interest, and expenses
(including without limitation reasonable attorneys’ fees) arising out of any claim,
action, audit, investigation, inquiry, or other proceeding instituted by a third party that
arises out of or relates to:
- 16.1. any actual or alleged breach of your representations, warranties, or obligations
set forth in these T&Cs, including without limitation any violation of the Policies
or the Operating Regulations; - 16.2. Customer’s wrongful or improper use of the Checkbook Services;
- 16.3. any transaction submitted by Customer through via the Checkbook Services
(including without limitation the accuracy of any product information provided
or any claim or dispute arising out of products or services offered or sold by
Customer); - 16.4. Customer’s violation of any third-party right, including without limitation any
right of privacy, publicity rights or intellectual property rights; - 16.5. Customer’s gross negligence or willful misconduct; and
- 16.6. Customer’s violation of any law, rule or regulation of the United States or any
other country.
17. Disclaimer of Warranties by Checkbook
17.1. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE”
BASIS. USE OF THE SERVICE IS AT CUSTOMER’S OWN RISK. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES
ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION,
WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM
CHECKBOOK OR THROUGH THE SERVICES WILL CREATE ANY
WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE
FOREGOING, CHECKBOOK, ITS PROCESSORS, PROVIDERS,
LICENSORS AND FSPs (AND THEIR RESPECTIVE SUBSIDIARIES,
AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES) DOES NOT
WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR
CORRECT; THAT THE SERVICES WILL MEET CUSTOMER’S
REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY
PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT
ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE
SERVICES ARE FREE OF VIRUSES AND OTHER HARMFUL
COMPONENTS.
17.2. CHECKBOOK DOES NOT WARRANT, ENDORSE, GUARANTEE, OR
ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE
ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE
SERVICES OR ANY HYPERLINKED WEBSITE OR SERVICE, OR
FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND
CHECKBOOK WILL NOT BE A PARTY TO, NOR INVOLVED IN
MONITORING, ANY TRANSACTION BETWEEN CUSTOMER AND THIRD-
PARTY PROVIDERS OF PRODUCTS OR SERVICES.
18. Limitation of Liabilities and Damages
EXCEPT TO THE EXTENT OF CHECKBOOK’S GROSS NEGLIGENCE, FRAUD,
OR WILLFUL MISCONDUCT AND TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW IN NO EVENT SHALL EITHER PARTY, ITS CUSTOMERS,
PROCESSORS, SUPPLIERS, LICENSORS, NETWORKS, OR THE BANKS (OR
THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS AND EMPLOYEES) BE
LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT
LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR
OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, INABILITY TO
USE, OR UNAVAILABILITY OF THE CHECKBOOK SERVICE. NEITHER PARTY
SHALL BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING
FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE
OF THE CHECKBOOK SERVICES, CHECKBOOK PLATFORM, CUSTOMER’S
CHECKBOOK ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
CHECKBOOK’S LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE
IMMEDIATELY PRECEDING SIX MONTHS OF FEES RECEIVED BY CHECKBOOK
FROM CUSTOMER.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED
LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY,
OR ANY OTHER BASIS, EVEN IF EITHER PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
19. Binding Arbitration
19.1. All claims & disputes between Customer and Checkbook, whether arising in
contract, tort, equity, statute, or any other legal theory, including, without
limitation, any claims relating in any way to these T&Cs (including their breach,
termination, or interpretation) and any other aspect of the Parties’ relationship,
shall be resolved exclusively by binding arbitration. The arbitration shall be
administered by the American Arbitration Association under its Commercial
Arbitration Rules then in effect, except as modified herein. The arbitration shall
take place in the State of California, or another location mutually agreed upon
in writing.
19.2. The arbitration shall be conducted before one arbitrator. The arbitrator shall be
experienced in commercial transactions between sophisticated business
parties and shall have the authority to award any remedy permitted by law.
The award of the arbitrator shall be final and binding and may be entered in
any court of competent jurisdiction.
19.3. Notwithstanding the foregoing, Checkbook may elect to pursue claims for
unpaid amounts in a court of competent jurisdiction, and may assign
Customer’s account for collection. Any collection agency or assignee may
pursue all available remedies, including recovery of past due amounts,
interest, and costs of collection, as permitted by law and these T&Cs. Either
Party may also seek temporary, preliminary, or emergency injunctive relief in
court to protect its intellectual property, trade secrets, or confidential
information, pending final resolution through arbitration.
19.4. Each party shall bear its own attorneys’ fees and costs of arbitration, except as
otherwise provided by the arbitrator in the final award.
19.5. The Parties agree that all aspects of the arbitration, including the existence of
the arbitration, the proceedings, and the award, shall be kept strictly
confidential, except as required by law.
19.6. This arbitration provision shall survive the termination of these T&Cs.
20. Governing Law
20.1. This Agreement and any dispute arising out of or relating to it shall be
governed by and construed in accordance with the laws of the State of
California and applicable federal law, including the Federal Arbitration Act,
without giving effect to any choice-of-law or conflict-of-law rules that would
apply the law of any other jurisdiction. The parties agree that the Federal
Arbitration Act governs the interpretation and enforcement of the arbitration
provisions in this Agreement.
20.2. APPLICABLE FOR CANADA: For transactions considered to be within the
purview of Canada’s laws and regulatory authorities, this Agreement will be
governed by the applicable Canadian Federal or provincial jurisdiction. Where
there is a conflict it is the intention of the Parties that the laws of California and
United States federal law shall control.
21. Limitation on Time to Initiate a Dispute
Unless otherwise required by law:
- 21.1. an action or proceeding by Customer relating to a Payment Dispute must
commence within six months of initiation of such payment/transaction. - 21.2. an action or proceeding by the Parties relating to any commercial dispute (a
dispute that is not a Payment Dispute) must commence in accordance with the
applicable statute of limitations.
22. Third Party Services and Links to Other Websites
If Customer decides to use third
party services, including one of Checkbook’s Platform Partners, Customer will be
responsible for reviewing and understanding the terms and conditions associated with
them. Customer agrees that Checkbook is not responsible for the performance of
these third-party services. The inclusion of any website link does not imply an
approval, endorsement, or recommendation by Checkbook. Checkbook expressly
disclaims any liability for these websites.
23. Marketing
Customer grants Checkbook the right to use its company name and logo
as a reference for marketing or promotional purposes on Checkbook’s website and in
other public or private communications or disclosures with its existing or potential
customers and investors, subject to its standard trademark usage guidelines as
provided to Checkbook from time to time.
24. Modification of Checkbook Services
Checkbook may from time to time enhance,
update, or modify the features and functionalities of its platform to improve
performance, user experience, security, or compliance. Checkbook will use
reasonable efforts to provide prior written notice of any material changes that may
adversely affect the Marketplace Owner’s use of the services. Non-material changes,
including routine enhancements or adjustments that do not negatively impact
functionality, may be implemented without advance notice. Discontinued features will
only be removed where necessary and with consideration for the Marketplace
Owner’s use and business continuity.
25. Checkbook’s Fees
- 25.1. Fees are collected directly by Checkbook or a Platform Partner to complete
the transaction processing and may be withheld from payments received by
Customer. - 25.2. Checkbook charges fees for exception processing, such as chargebacks and
returns, which are set forth on Exhibit A. - 25.3. Checkbook may change the Fees. By continuing to use the Checkbook
Services, Customer consents to the change in Fees. To withdraw its consent,
Customer must close its Account.
26. Customer’s Payment Authorization
- 26.1. Customer authorizes the Checkbook through its FSP to hold, receive, disburse
and settle funds on its behalf. Customer’s authorization permits Checkbook
though its FSP to generate a paper draft or electronic funds transfer to
process each payment transaction that Customer authorizes. - 26.2. Customer authorizes the FSP to initiate electronic Network entries to each
bank account for which Customer inputs or enables the retrieval of the routing
number and account number, card number on Checkbook’s website, mobile
app or any other ingress point such as through one of Checkbook’s Platform
Partners, and to initiate adjustments for any transactions credited or debited in
error. Customer agrees to be bound by the Network Rules, and Customer
agrees that all Network transactions that Customer initiates will comply with all
applicable law. - 26.3. If Customer uses Checkblook’s API, Customer agrees that its use of same
constitutes permission for Checkbook to retain and log its payment
authorization requests and that Checkbook’s online logs will be evidence of
such payment authorization(s) - 26.4. Customer’s authorization will remain in full force and effect until Customer
notifies Checkbook that Customer revokes same by contacting Checkbook
Customer Support in accordance with instructions on Checkbook’s website or
by closing Customer’s Account. Customer understands that Checkbook
requires a reasonable time to act on its revocation, not to exceed five business
days.
27. Checkbook’s Set-Off and Collection Rights
- 27.1. To the extent permitted by law, Checkbook may set off any obligation
Customer owes Checkbook under these T&Cs (including chargebacks)
against any credit in Customer’s Account or against any amounts due to
Customer. All Fees are deducted first from the transferred or collected funds
and thereafter from Customer’s Account. If Customer does not have sufficient
funds, Checkbook through its FSP may collect from any funding source
associated with Customer’s Account, or from any other Account under its
control, or from any funding source associated with such other Account,
including but not limited to any funds:- 27.1.1. deposited by Customer,
- 27.1.2. due to Customer under these T&Cs, or
- 27.1.3. available in its bank account, or other payment instrument registered
through Checkbook.
Customer’s failure to pay in full amounts that
Customer owes Checkbook on demand constitute a material breach of
these T&Cs.
- 27.2. Customer will be liable for Checkbook’s costs associated with collection in
addition to the amount owed, including without limitation attorneys’ fees and
expenses, collection agency fees and costs, and interest at the lesser of 1.5%
per month or the highest rate permitted by law. In its discretion, Checkbook
may make appropriate reports to credit reporting agencies and law
enforcement authorities, and cooperate with them in any resulting investigation
or prosecution.
28. Chargebacks
- 28.1. The full amount of a payment may be charged back to Customer if
- 28.1.1. it is disputed by a Payor,
- 28.1.2. it is reversed for any reason,
- 28.1.3. it was not authorized or Checkbook has a reason to believe that the
transaction was not authorized, or - 28.1.4. it is unlawful, suspicious, or in violation of the terms of these T&Cs.
- 28.2. Customer will immediately pay Checkbook the amount of any chargeback and
associated Fees, fines, and penalties. - 28.3. If Customer has pending chargebacks, Checkbook through its FSP may delay
payouts to Customer. - 28.4. Checkbook may withhold the amount of the potential chargeback from
payments otherwise due to Customer under these T&Cs until such time that:- 28.4.1. a chargeback is assessed due to a Payor’s complaint, in which case
Checkbook’s FSP will retain and refund the funds; - 28.4.2. the period of time under applicable law or regulation by which the
Payor may dispute that the transaction has expired; or - 28.4.3. Checkbook determines that a chargeback on the transaction will not
occur.
- 28.4.1. a chargeback is assessed due to a Payor’s complaint, in which case
- 28.5. If Checkbook determines that Customer is incurring an excessive amount of
chargebacks, Checkbook may establish controls or conditions governing
Customer’s Account, including without limitation, by- 28.5.1. assessing additional Fees,
- 28.5.2. creating a Reserve in an amount reasonably determined by Checkbook
to cover anticipated chargebacks and related fees, - 28.5.3. delaying payouts, and
- 28.5.4. terminating or suspending the Service or closing Customer’s Account.
- 28.6. Customer agrees to assist Checkbook when requested, at its expense, to
investigate any of its transactions processed through the Service. To that end,
Customer permits Checkbook to share information about a chargeback with
the Payor, the Payor’s financial institution, and its financial institution in order
to investigate and/or mediate a chargeback. Checkbook will request necessary
information from Customer to contest the chargeback. If the chargeback is
contested successfully, Checkbook will release the reserved funds to
Customer. If a chargeback dispute is not resolved in its favor by the Networks
or issuing bank or Customer chooses not to contest the chargeback,
Checkbook may recover the chargeback amount and any associated fees as
described in these T&Cs. Customer acknowledges that its failure to assist
Checkbook in a timely manner when investigating a transaction, including
providing necessary documentation within seven days of Checkbook’s
request, may result in an irreversible chargeback. Checkbook reserve the
right, upon notice to Customer, to charge a fee for mediating and/or
investigating chargeback disputes.
29. Reserve
- 29.1. In order to continue use of the Services, Checkbook may require a certain
balance that Customer maintains in its Account (“Reserve”) to secure the
performance of its payment obligations under these T&Cs. The decision to
require and the amount of the Reserve is made at Checkbook’s sole
discretion. - 29.2. If Customer does not have sufficient funds to satisfy its required Reserve,
Checkbook may fund the Reserve from any funding source associated with
Customer’s Account, or from any other funding source under its control,
including but not limited to funds:- 29.2.1. credited to Customer’s Account,
- 29.2.2. due to Customer under these T&Cs, or
- 29.2.3. available in its bank account, or other payment instrument registered
with us.
- 29.3. Customer grants Checkbook a security interest in and lien on all funds held in
the Reserve, and also authorizes Checkbook to make withdrawals and debits
from the Reserve, without prior notice to Customer. - 29.4. Customer will execute all additional documentation required for Checkbook to
perfect Checkbook’s security interest in the Reserve. This security interest
survives for as long as Checkbook hold funds in its Reserve; however, it does
not apply to any funds for which the grant of a security interest would be
prohibited by law.
30. E-Sign Disclosure and Consent
- 30.1. By accepting these T&Cs, Customer agrees and consents to receive all
communications, agreements, documents, notices and disclosures
(collectively, “Communications”) that Checkbook provides in connection with
its Account and the Checkbook Services, electronically. - 30.2. Communications may be sent by:
- 30.2.1. email to the primary email address listed in its Account registration,
- 30.2.2. emailing Customer a link or instructions on how to access them, and
- 30.2.3. where permitted by law, by posting the Communications at
www.checkbook.io
31. Transactions
- 31.1. Where applicable, upon the release of transaction information by Checkbook,
a Payor will be debited or charged by Checkbook, unless the Payor has
already pushed i.e., initiated the funds transfer. Customer agrees that the
Payor’s obligation to the recipient is treated as paid after processing has been
initiated by Checkbook and the transaction enters the “Completed” status in
Checkbook. After the initiation of processing by Checkbook, Customer agrees
not to attempt to collect or otherwise seek payment from the Payor, because
Customer agrees that Payor’s obligation to Customer has been conclusively
discharged. Transactions may stay in a “Pending” state before “Completed” if
Checkbook is reviewing a transaction for risk purposes. Transactions in this
state should not be treated as paid until they are “Completed”.
- 31.2. Transactions may be disputed by the Payor up to the number of days
stipulated in applicable Network regulations from the date the transaction
appears in the Payor’s bank account. Disputes resolved in favor of the Payor
may result in reversal of the disputed transaction. - 31.3. Checkbook reserves the right to limit or restrict transaction size or volume. If
Customer would like to increase its limits, please contact Checkbook Support.
32. Payout Schedule
- 32.1. Checkbook through its FSP will transfer funds to Customer’s bank account
according to the typical schedule applicable to the specific Network used to
transfer the funds. Regardless of the Network used to transfer the funds,
Checkbook through its FSP will transfer funds to Customer’s bank account no
more than 30 days after funds settle to the FSP, subject to any Reserve. If
Checkbook cannot transfer the funds to Customer’s bank account (due to
inaccurate or obsolete bank account information entered by Customer, or for
any other reason), Checkbook may refund the funds to the Payor or escheat
them. Neither the FSP, Checkbook, nor the Payor will have any liability to
Customer for funds so refunded. - 32.2. Settlements to a bank account may be limited or delayed based on its
perceived risk and history with Checkbook. If Customer would like to request
an increase to its settlement limit, please contact Checkbook Support. - 32.3. Should Checkbook need to conduct an investigation or resolve any pending
dispute related to Customer’s Account, Checkbook may defer payout or
restrict access to its funds for the entire time it takes Checkbook to do so.
Checkbook may also defer payout or restrict access to its funds as required by
law or court order, or if otherwise requested by law enforcement or
governmental entity. - 32.4. If Checkbook suspects future chargebacks and disputes as a result of
Customer’s historical transaction performance, Checkbook may defer payout
and restrict access to its funds until Checkbook reasonably believes, in its sole
discretion, that the risk of receiving a chargeback or dispute has passed. All
settlements to Merchants are subject to review for risk and compliance
purposes and can be delayed or postponed at Checkbook’s sole discretion.
33. Refunds and Returns Provided by Customer
Customer agrees to process returns
of, and provide refunds and adjustments for, goods or services through its Account in
accordance with these T&Cs and the Operating Regulations and Network Rules, as
applicable. The Operating Regulations require that Customer will:
- 33.1. maintain a fair return, cancellation or adjustment policy;
- 33.2. disclose its return or cancellation policy to Payors at the time of purchase,
- 33.3. not give cash refunds to a Payor in connection with a payment processed
through Checkbook’s Service, unless required by law, and - 33.4. not accept cash or other item of value for preparing a sale refund through the
applicable Network. Customer’s refund policies must be the same for all
payment methods.
34. Assignment
This Agreement shall be binding upon and for the benefit of Customer,
Checkbook, and their permitted successors and assigns. Either Party may assign
these T&Cs as part of a corporate reorganization, consolidation, merger, or sale of
substantially all of its assets. Neither Party may otherwise assign its rights or
delegate its duties under these T&Cs either in whole or in part without the prior written
consent of the other Party. Any assignment or delegation without such consent will
be void.
35. Relationship of the Parties
Customer and Checkbook are independent contractors,
and nothing in these T&Cs shall be construed as making them partners or creating
the relationships of employer and employee, master and servant, or principal and
agent between them, for any purpose whatsoever. Neither Party shall make any
contracts, warranties or representations or assume or create any obligations, express
or implied, in the other Party’s name or on its behalf.
36. Force Majeure
If the performance of either Party is made impossible by reason of
any circumstances beyond such Party’s reasonable control, including without
limitation, fire, explosion, power failure, acts of God, war, revolution, civil commotion,
or acts of public enemies, any law, order, regulation, ordinance, or requirement of any
government or legal body or any representative of any such government or legal
body, labor unrest, including without limitation, strikes, slowdowns, picketing or
boycotts, then such Party(s) shall be excused from such performance on a day-for-
day basis to the extent of such interference, provided that the Party shall use
reasonable efforts to remove such causes of non-performance.
37. Survival
Any provision that is reasonably necessary to accomplish or enforce the
purpose of these T&Cs shall survive and remain in effect in accordance with its terms
upon the termination of these T&Cs.
38. Entire Agreement
These T&Cs along with internal references and exhibits (both of
which are incorporated by reference herein as though fully set forth) constitute the
entire agreement and understanding of the Parties hereto with respect to the subject
matter hereof and supersedes all prior agreements and undertakings, both written and
oral. Except as expressly provided in these T&Cs, these terms are a complete
statement of the agreement between Customer and Checkbook, and they describe
the entire liability of Checkbook and its vendors and suppliers (including processors)
and its exclusive remedy with respect to its access and use of the Service. If any
provision of these T&Cs is invalid or unenforceable under applicable law, then it shall
be changed and interpreted to accomplish the objectives of such provision to the
greatest extent possible under applicable law, and the remaining provisions will
continue in full force and effect. The T&Cs do not limit any rights that Checkbook may
have under trade secret, copyright, patent, and other laws. Checkbook’s failure to
assert any right or provision under these T&Cs shall not constitute a waiver of such
right or provision.
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