1. Introduction
Dulloo Corp (“Dulloo”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and retain your information when you access or use our platform and services (collectively, the “Services”). If you do not agree with how we handle your personal information, you should not use the Services.
2. What Information We Collect
Information You Provide to Us
When you use our Services, we may collect information you provide, including but not limited to:
- Basic contact information (name, email address, phone number, residential address)
- Verification documents and government-issued IDs (passport, driver’s license, national ID)
- Biometric information (such as selfies) when required for identity verification
- Financial information (bank account details, payment card numbers, tax ID)
- Transaction details (sender, recipient, amount, currency, date/time)
- Communications records (customer support inquiries, chats, survey responses)
Information We Collect Automatically
We also collect certain information automatically when you use our Services, including:
- Device, browser, and operating system information
- IP address, device identifiers, and network information
- Usage and activity data (pages visited, links clicked, time stamps)
- Cookies and similar tracking technologies
Information from Third Parties
We may obtain information about you from third-party sources, such as:
- Public databases (such as government sanction lists)
- Affiliates and partners (for instance, if you link your account with another service)
- Analytics or marketing providers
3. How We Use Your Information
We use your personal information for purposes including:
- To provide, operate, and maintain our Services, including processing transactions and sending funds
- To verify your identity, perform Know Your Customer (KYC) and anti-money laundering (AML) checks
- To detect, prevent, and respond to fraud, security incidents, or unlawful conduct
- To personalize and improve our Services, develop new features, and analyze usage patterns
- To send you service-related notices and communications; and, where permitted, promotional materials
- To comply with legal and regulatory requirements
4. How We Share Your Information
We may share your personal information with:
- Our affiliates and group companies
- Trusted third-party service providers who perform services on our behalf, including:
- Plaid: We use Plaid as a payment processor to enable secure connections with your financial accounts. Please review Plaid’s End User Privacy Policy for more information on how Plaid handles your data.
- Other vendors supporting payment processing, identity verification, analytics, and communications
- Regulators, law enforcement, or government authorities when required by law or to protect rights, property, or safety
- In the event of a merger, acquisition, or other transfer of assets, your information may be transferred as part of that transaction
5. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes described above, or to meet legal, regulatory, reporting, or accounting requirements. Once your information is no longer needed, we will delete or anonymize it in accordance with our retention policies.
6. Children’s Personal Information
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from such an individual, we will take steps to delete it.
7. International Transfers
Because we operate globally, your personal information may be transferred to, stored in, or processed in countries other than your country of residence. We will ensure that such transfers are conducted in compliance with applicable data protection laws and appropriate safeguards.
8. Your Privacy Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing the personal information we hold about you
- Rectifying or updating inaccurate or incomplete information
- Deleting your personal information (subject to legal obligations)
- Withdrawing consent for processing based on consent (where applicable)
- Restricting or objecting to certain processing (e.g., direct marketing)
- Data portability (where applicable)
- Lodging a complaint with your local data protection authority
To exercise these rights, please contact us at the contact information below. We may require you to verify your identity before responding.
9. Notice for U.S. Residents
If you are a resident of the United States, additional state-specific privacy notices may apply (for example, under California, Virginia, Colorado, or Utah privacy laws). We will provide those notices where required by law.
10. How to Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Dulloo Corp
300 Delaware Ave., Suite 210 #510
Wilmington, Delaware 19801
Email:
dulloo@dulloofx.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and, where appropriate, notify you via email or through our platform. The “Effective Date” at the top will reflect when the latest version was adopted.